Where is my order?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.
Why isn't my tracking number working?Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
The Tracking Number says delivered, but I haven't received my order.If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
How do discount codes work?Only ONE discount can be applied at checkout. Add your discount code when you view your cart.
What is the store's cancellation policy?For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our designers and manufacturers (generally within a couple hours), your order cannot be canceled.
How long will it take to receive my order?
Since all of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
CURRENT PRODUCTION TIME: 2-5 business days
United States 8-15 Business Days
International 14-28 Business Days
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
What currency do we sell in?
For international users, we automatically display prices in your local currency. However, the order will be charged in EURO and will be shown during checkout. If your credit card is used for a payment in foreign currency, most banks will allow you to pay. Please check with your bank if they may charge a fee for service.
Do we charge for customs, taxes, VAT or any other extra fee?
We only charge for the purchase price and shipping rate. We do not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.
Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.
VAT: We do not charge for Value-Added Tax and cannot cover any changes which your country may add.
Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under EURO currency.
Still got unanswered questions?
Contact our support team!